FAQs
❓ Frequently Asked Questions
📦 When will I receive my order?
EU orders are delivered in 3–7 business days.
International orders may take 5–12 business days, depending on your location.
🚚 Do you offer free shipping?
✅ Yes – shipping is free in all EU countries.
🌍 International shipping is available and calculated at checkout.
🔁 Can I return a product?
Yes, you can return unopened items within 14 days of delivery.
Just email us at support@emmilybeauty.com to request a return.
🧴 Are your products original?
Absolutely. We only offer 100% authentic, premium-quality products from trusted brands.
🕐 How long until I get a tracking number?
You’ll receive your tracking number by email within 1–2 business days after placing your order.
💌 I have more questions!
No problem — contact us at support@emmilybeauty.com.
We’re here to help, Monday–Friday, 9:00–18:00 CET.